Data Protection

Mot Play's Privacy Policy — Your Data Is Our Responsibility

Your personal information is completely secure at Mot Play. This page explains in plain terms what data we collect, why we collect it, how we protect it, and what rights you have.

Last Updated: January 2026

1 Introduction

Mot Play (motplay.bet) places the highest importance on its members' privacy. This Privacy Policy explains what information we collect when you use our platform, how we use it, and how well-protected your data is.

By accessing our website or creating an account, you are deemed to have accepted the terms of this Privacy Policy. Rest assured — we have no intention of misusing your data. Our sole aim is to provide you with the best experience and keep your information safe.

In simple terms: Mot Play never sells your data, never shares it, and never uses it for marketing without your consent.

2 What Information We Collect

Mot Play only collects information necessary to operate our services and improve your experience. This includes:

Personal Identification Information

  • Full Name, Date of Birth & Gender
  • Mobile number and email address
  • National ID Number (for KYC verification)
  • Current Address (if applicable)

Financial Information

  • Mobile banking number (Mobile Pay, Nagad, Rocket)
  • Deposit & Withdrawal History
  • Transaction Reference Number

Technical Information

  • IP Address & Device Type
  • Browser Information & Operating System
  • Login Time & Session Data
  • Gaming Activity Logs
Data Type Purpose Mandatory?
Name & Date of Birth Identity Verification & Age Confirmation Yes
Mobile Number Account Verification & Payment Yes
NID Information KYC verification, large withdrawals Conditional
IP Address Security Monitoring Automatic
Gaming Logs Service Improvement & Dispute Resolution Automatic

3 How We Collect Information

Mot Play collects information in several ways — always transparently and in accordance with the law:

  • Directly from you: At registration, when completing a KYC form, or when contacting support.
  • Automatically: When you use our website, through cookies and analytics tools.
  • In Payment Processing: Transaction confirmation details received from mobile banking gateways during deposits or withdrawals.
  • From Third Parties: Identity verification information received from KYC verification service providers.

4 Purpose of Data Use

We use your information only for the specific purposes listed below:

  • For account creation, management, and verification.
  • For processing deposits and withdrawals.
  • To prevent fraud and ensure platform security.
  • To recommend games and deliver a personalized experience based on your preferences.
  • To send promotional and bonus offers (only with your consent).
  • To fulfill legal obligations.
  • To provide support and resolve complaints.

Mot Play never sells or transfers your information to third parties for advertising purposes.

5 Data Sharing Policy

Mot Play believes your data belongs to you. We do not share your information with anyone — with the limited exceptions below:

When Information May Be Shared

  • Payment Processors: Only the necessary information is shared with payment gateways such as Mobile Pay, Nagad, or Rocket to process transactions.
  • KYC Service Provider: Limited data is shared with trusted third parties solely for identity verification purposes.
  • Legal Obligation: We are required to disclose information when mandated by a court order or a lawful request from a government authority.
  • Internally: Data may be shared internally across different departments at Mot Play to improve our services.

In every case, a confidentiality agreement is in place with third parties, and they are prohibited from sharing your data with anyone else.

6 Security Measures

To protect your information, Mot Play uses industry-leading technology:

  • 256-bit SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
  • Two-Factor Authentication (2FA): An extra layer of protection at login.
  • Firewall & DDoS Protection: Advanced technology to prevent cyberattacks.
  • Regular Security Audits: Periodic audits conducted by third-party specialists.
  • Data Masking: Sensitive data (such as passwords) is never stored in plain text.
  • Access Control: Only authorized staff can access specific data.

In the event of a data breach, Mot Play will notify affected members within 72 hours and take immediate steps to resolve the issue.

7 Cookie Policy

Mot Play uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.

Types of Cookies We Use

  • Essential Cookies: To maintain login sessions and ensure security — the site cannot function without these.
  • Performance Cookies: Anonymous analytics data used to track page load speed and detect errors.
  • Preference Cookies: To remember your language preference and theme settings.
  • Analytics Cookies: To understand which sections of the site are used most.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may affect certain features of the site.

8 Data Retention Period

We retain your data only for as long as necessary — no longer:

Data Type Retention Period
Account Information (Active) For as long as your account remains active
After Account Closure 5 years (legal obligation)
Transaction Records 7 years (financial regulatory requirements)
KYC Documents 5 Years
Support Conversations 3 Years
Cookie Data 30 days to 1 year (varies by type)

Once the designated retention period expires, data is securely deleted or anonymized.

9 Your Rights

As a Mot Play member, you have some important rights regarding your personal data:

Right of Access You can find out exactly what information we hold about you.
Right to Rectification You may request corrections to any inaccurate information.
Right to Erasure You can request deletion of your data beyond what is required by law.
Right to Object You may opt out of marketing communications at any time.
Right to Portability You may request a download of a copy of your data.
Restriction of Processing In certain circumstances, you may request that the processing of your data be restricted.

To exercise any of these rights, email us at support@motplay.bet. We will respond within 30 days.

10 Protection of Minors

Mot Play does not knowingly collect data from anyone under the age of 18. Age is verified at registration, and additional verification may be requested in cases of doubt.

If we become aware that a minor's information has been collected, that account will be immediately closed and all associated data will be deleted.

If parents suspect their child is using our platform, please contact support immediately.

11 Policy Changes

Mot Play may update this Privacy Policy from time to time. When changes are made:

  • A new version will be published on this page and the update date will be revised accordingly.
  • For significant changes, registered members will be notified via email or an in-platform notification.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.

12 Contact

For any privacy-related questions, requests, or complaints, please get in touch with us:

  • Email: support@motplay.bet
  • Live Chat: Click the chat icon in the bottom-right corner of the website
  • Help Center: Help Center You'll find a detailed guide on this page

Our data protection team is available 24/7, seven days a week, to answer your questions.

Why Is Your Information Safe with Mot Play?

The Core Pillars of Our Data Protection

🔐

Encryption Protection

Every transaction and data exchange is protected with bank-grade 256-bit SSL encryption — virtually impossible for hackers to break.

🚫

No Sale of Data

Mot Play never sells your personal information to third parties. This is a core principle with no exceptions.

🎛️

Your Control

You have full control over which marketing emails you receive, which cookies you allow, and when you delete your account.

🔍

Transparent Use

What data we collect and why — it's all laid out clearly on this page. No hidden agenda.

🛡️

Regular Audits

Our systems are audited multiple times a year by independent third-party security experts.

📋

Limited Retention Period

Data is securely deleted once it is no longer needed. Retaining unnecessary data goes against our policy.

Start Gaming in a Safe Environment

Your data is completely safe with Mot Play. Register now and enjoy Bangladesh's most trusted gaming experience.

Have Questions? Help Center Visit the page or contact our support team directly.

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